Community is at the heart of everything we do at Emirates Nature in association with WWF. We rely on the generosity and support of individuals like you to carry out our vital conservation work. That is why we want to be completely transparent about why we ask for personal details when you engage with us and how we use this data.
As you browse our website and whenever you communicate with us, we collect information. It deepens our understanding of what works and what doesn’t, which helps make our communications more effective. The more we understand about our community and the individuals we engage with, the more efficiently we are able to operate and the more funds we can direct into conservation.
In interacting and/or browsing on our website and digital platform through visiting, signing up to the Leaders of Change programme, signing up to be a part of an event, signing up to partake in a campaign, signing up for our newsletter and upcoming information, providing any donations and/or purchasing any service, we reserve the right to use the data that you have provided as stipulated below.
We take protecting your privacy very seriously and will always take all reasonable steps within our power to make sure your information is safe.
‘Personal information’ is information, or a combination of pieces of information, that could reasonably allow you to be identified.
Please read this policy carefully, along with our Terms and Conditions and any other documents referred to in this policy, to understand how we collect, use and store your personal information.
We may update this policy from time to time without notice to you, so please check it regularly. Any significant changes will be notified to you.
If you have any questions please contact our Supporter Care team on +971 (4) 383-9305, or write to us at [email protected]
In this policy, whenever you see the words ‘we’, ‘us’ or ‘our’, it refers to our entity in totality.
To build a future where people live in harmony with nature, we need to have effective communications and engage in various activities with you. By understanding more about how people use the information we provide, we can improve how we communicate the most important messages that you need to hear.
We can broadcast information on TV, in the news and on our website, but if we can talk to you directly through the contact information you have provided, through this digital platform, or deliver it to your inbox, we can be sure that you get to know exactly what you can do to help as soon as it happens.
We never do anything without carefully considering how much it costs. Collecting information about you and what grabs your attention allows us to work out the most efficient way to do things so that more funds can be directed into conservation.
We collect information every time you interact with us. The type and quantity of information we collect and how we use it depends on why you are providing it.
There are many instances in which we may collect information about you. For example, we may collect information when you:
WHAT INFORMATION WE COLLECT
The information we may collect from the above interactions may include, but is not limited to any of the following:
Note: If you’re buying a subscription as a gift for someone else, we’ll need their name and address to send their pack and updates, but we won’t contact them about anything else unless they ask us to.
In limited and specific circumstances, we might collect special categories (sensitive personal data) of information from you. These circumstances include:
HOW WE COLLECT INFORMATION ABOUT YOU
We use different methods to collect data from and about you including through:
We get information directly from you, for example when you join EN – WWF, subscribe to the Leaders of Change programme or participate in any one of our activities on this platform, campaigns, events, or on the field activations. For information on when we may collect data about you, see WHEN WE COLLECT INFORMATION.
If you enter your details onto one of our online forms, and you don’t ‘send’ or ‘submit’ the form, we will automatically contact you via email to see if we can help with any problems you may be experiencing with the form or our websites. Similarly if you receive an email, open it, don’t open it, select a link, browse our website, we may collect this information so we can see which stories are popular and which aren’t. And next time we’ll do better so that more people will be inspired by the work they are helping to achieve.
Where possible we may use publicly available sources to keep your records up to date. This allows us to better direct our resources and efforts. Writing to you can be expensive and we want to be sure that our charitable resources are best used, and not write to you if you no longer live there. If you have moved house then please update us– we will only use this information if you have checked the box to say third parties can see your updated information.
We may obtain your personal information through your use of social media such as Facebook, Twitter, Instagram, TikTok, WhatsApp or LinkedIn, depending on your settings or the privacy policies of these social media services. To changes your settings on these services, please refer to their privacy policies which will tell you how to do this.
In signing up for a service, you may have agreed for your data to be passed to other organisations, such as third party sites, vendors, contractors, partners, payment facilitators, stakeholders, and governmental entities (governmental entities solely within the UAE). Where we use this data, we check that we are entitled to by reviewing the privacy notice of that third party to ensure that it informs people that their data may be passed to us. An example of where we do this is with a school database, where by agreeing to join the school database, you agree that your information will be made available to other organisations. We may use this information to contact you about our schools and youth programmes or their resources related to our mission.
In a very limited number of cases, we may use desk research, profiling and screening techniques to analyse your personal information to create a profile of your interests and preferences so that we can contact you with information relevant to you, to be prepared when we meet you, or to help us find others like you who might like to show their support. We do this because it allows us to make appropriate and relevant approaches and target our resources more effectively, which donors consistently tell us is a key priority for them. We may make use of additional information about you, including geo-demographic information and measures of affluence. We may on occasion use third party suppliers to undertake these activities on our behalf and provide them with your information to the extent required.
Such information is compiled using publicly available data about you, for example addresses, listed Directorships, social media posts, newspaper articles or typical earnings in a given industry. This helps us understand the background of the people who do or may support us and helps us to make appropriate requests for gifts to supporters who may be able and willing to give more than they already do and/or leave us a gift in their will. Collating this publicly available information helps us better understand your motivations and preferences enabling us to deliver a more targeted and relevant experience. Additionally, it enables us to raise more funds, sooner, and more cost-effectively than we otherwise would.
WHAT WE USE YOUR INFORMATION FOR
We use personal data for a number of different processing activities which includes:
All of our use of personal data is in accordance with the law. The law requires us to only process data where we have a valid legal basis for doing so. Most commonly, we will use your personal data in the following circumstances:
EN - WWF’s legitimate interests include administering your support, sending you marketing materials by phone, email and post, and understanding our supporters. A summary of each of these and some examples of how we may use your data in these ways on the basis of it being within our legitimate interests to do so are set out below:
WHAT YOU’VE REQUESTED
We communicate with you about what you have asked us to – to provide the services you have requested. For example, if you have signed up to a campaign, we will keep you in touch with our campaigns.
We will keep you up to date with the latest conservation news and updates. If you have subscribed to the Leaders of Change programme then you will periodically receive updates on our latest work.
In addition to conservation news and updates on our work, we may also contact you about three other things (note: these detail examples of the types of communications we may send, and are not exhaustive):
The law distinguishes between the channels you choose to receive this information, and so we give you different options when we ask to use your data in this way.
We will always ask for your consent if we want to contact you by email or text message, however we do not normally ask for consent to make telephone calls to you or write to you about any of these three things (provided you haven’t specifically told us you don’t want to receive them). This is because each of these activities is fundamental to how we work, so we have a legitimate interest to contact you, as described in section 4 above.
When you give us your details we will tell you what we are going to do with them. You will always be given the opportunity to opt-out of receiving these materials by phone and post if you prefer not to. You can unsubscribe at any time - see Terms and Conditions for further information.
While we don’t usually ask, there are some instances where we may have expressly asked you for consent to receive telephone calls or letters from us (for example, if you gave us your details in person). If you have consented for us to contact you in these ways, we will continue to do so unless you tell us not to.
In addition, where you have visited our online shop and provided us your details, we may send you information about similar products which we think will be of interest to you, where you have not opted out of receiving such information. We will also always provide an opportunity for you to opt-out in every communication we send you about these products.
We make it easy for you to tell us how you want us to communicate with you. Our communications have clear marketing preference questions and we include information on how to opt out when we send you marketing or any other materials, which in the case of emails, is by means of an unsubscribe link.
Where you have previously provided us with your telephone number, please note that we may use that telephone number to call you. You can, of course, change your preferences at any time if you wish to as detailed above.
Please note that changing your subscription preferences will not affect the communications we send you where it constitutes the service you have requested – for example, if you have signed up to the Leaders of Change programme or chosen to Donate to EN – WWF and then tell us you do not wish to receive information on our activities on this platform, events, campaigns, activities on the field, virtual activities, courses, workshops, seminars, majlises, and MOOCs, you will still receive your programme updates.
THIRD PARTY FOR THEIR MARKETING
We do not sell your personal details with third parties so that they can market to you.
As with other organisations, we do not undertake all of our processing activities ourselves and we appoint suppliers to help us out. In order to do this we need to share your personal data with them so they know where to send it. Similarly, we don’t print all our letters in our office, nor do we print all of our design-work.
In these cases and others, we ensure that we have a contract with the supplier and as part of that agreement the supplier agrees to respect the security of your personal data and to treat it in accordance with the law. We only permit suppliers to process your personal data for specified purposes and in accordance with our instructions.
We may need to transfer your personal data to suppliers based in the US, inside European Economic Area (EEA) and other regions globally, from the UAE to allow them to perform services on our behalf (such as when you sign up for a petition to help safeguard the natural environment). In doing so, your data may be stored or otherwise processed outside of the UAE.
In most cases, we do not transfer your personal data outside of the UAE. However, as we are part of a global network, there are some instances in which we may share your data within our Network. These instances are limited and are mainly where one of our Network offices wants to refer a contact to another office who would be better placed to contact the individual or manage the relationship, for example, where they live or work in that country.
Whenever we transfer your personal data out of the UAE, we ensure a similar degree of protection is afforded to it by ensuring at least one of the following safeguards are in place:
Depending on your settings and the privacy policies for social media and messaging services like Facebook and Twitter, you might give us permission to access information from those accounts or services. For example, we occasionally participate in Facebook’s “Custom Audience” program which enables us to display adverts to our existing or potential supporters via Facebook. We provide personal information such as your email address to Facebook to enable them to determine if you are a registered account holder with Facebook. Our adverts may then appear when you access Facebook and on your Facebook feed. Your data is sent in an encrypted format that is deleted by Facebook if it does not match with a Facebook account. For more information please read the Facebook Business page about Custom Audiences and Facebook’s Data Policy.
In other cases we will not disclose any of your personal data except in accordance with this policy, or when we have your permission, or under special circumstances, such as when we believe in good faith that the law requires it or to protect the rights, property and safety of WWF, or others. This includes disclosing your details if required to the police, regulatory bodies or legal advisors.
We have appropriate physical, technical and managerial controls in place to protect your personal details; for example our online forms are always encrypted and our network is protected and routinely monitored. Within our offices only those who have a business need to access your information and who are trained in handling data securely will have access to your information. We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. Whilst we hope it will never happen, we have procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are required to do so.
When we use external companies to collect or process personal data on our behalf we undertake due diligence on these companies before we work with them, and put a contract in place that sets out our expectations and requirements, including keeping and using your data securely.
Our website may, from time to time, contain links to third party websites. If you follow a link to any of these websites, please note that these websites will have their own cookie policies and privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.
Despite all of our precautions however, no data transmission over the internet can be guaranteed to be 100% secure. So, whilst we strive to protect your personal information, we cannot guarantee the security of any information which you disclose to us and so wish to draw your attention that you do so at your own risk.
Where we have given you (or you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential, and we ask you not to share this with anyone.
We really appreciate it if you let us know if your contact details, or circumstances change.
You can also update your details online at any time via our change contact page:
Phone: +971 (4) 383-9305
Online: [email protected]
We will only keep your personal information for as long as is necessary for the purpose for which it is collected, which may include the purpose of satisfying any legal, accounting or reporting requirements. If you request that we stop sending you marketing materials we will keep a record of your contact details and the appropriate information to enable us to comply with your request not to be contacted by us.
In order to determine how long we keep your data we look at the category of data and the reason we collected and have processed it. We look at whether that reason is ongoing and whether you are an active supporter or not. We consider you to be an active supporter if you have opened our mailings and have interacted with us in some way such as if you have corresponded with us, signed up for a petition and/or financially supported us any time within the preceding five years.
To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve these purposes through other means, and the applicable legal requirements.
If at any time you cease to become an active supporter then we continue to send you communications for a limited period of time. We will keep your details for a further period of time for legitimate purposes such as legal and regulatory reasons. We will keep some data indefinitely (for example your name, address and payment history), as knowing that you were a supporter in the past is important for us to know. This can be decades after the last interaction with WWF. In these cases, we will only retain data which is necessary for these purposes and will delete or anonymise other parts of your record.
As detailed above, we may hold personal data about individuals who interact with us in other ways.
When we anonymise or delete your data, we will ensure that it is no longer identifiable to you. We may keep anonymised data for future analysis on aggregated data so that we can understand our supporters better. This may be for research or statistical purposes, or for any other purpose, and we may use this information indefinitely without further notice to you.
You can request the details of the personal information we hold about you.
If you want to access your information, please contact us and send a description of the information you want to see and proof of your identity.
We may then need to ask you for further information in order to service your request, such as confirmation of your identity, or whether there is any specific data you would like or from a specific time period. We may send you a form in order to assist you in this.
We will respond to you in accordance of your legitimate request. You will not have to pay a fee to access your personal data however we reserve the right to charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively we may refuse to comply with your request in these circumstances.
Under data protection laws you have various rights over your personal data. If you would like to exercise any of these rights then please contact us.You have the right to:
You have the right to ask us to erase your personal data in certain circumstances. Please note however that there may be circumstances where you ask us to erase your personal data but we are legally required or entitled to retain it.
Where we are processing your data under the legitimate interest condition, then you may object to this processing, or request that the processing is restricted, if there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. Note that there may be circumstances where you object to, or ask us to restrict, our processing of your personal data but we are legally required or entitled to continue to processing your personal data and/or to refuse your request.
In some cases, we may demonstrate that we have a compelling legitimate ground to process your information which override your rights and freedoms.
This policy was last updated in July 2021. It was re-worded to give you further information about how we collect, use and store your personal data, and to reflect the changes in law as set out in the General Data Protection Regulation and to give you more clarity on how we use your data, and your rights in relation to it.
We may amend or update this policy at any time to take account of any changes to data protection law or other legislation. When further updates to the policy are made they will be posted on this page, so please check back here regularly. Any significant changes will be notified to you.
The laws that dictate how your personal information can be used are:
If you have any questions please contact our Supporter Care team using the details below:
Phone: +971 (4) 383-9305
Online: [email protected]